Beyond.com is voted year after year as one of the Philadelphia areas best company to work for!Our work environment is fast paced and dynamic and we design and maintain a data base of thousands of websites nationally. We provide recruiting and on-line marketing services to national, regional and local corporations, educational institutions and government agencies. If you have the following skills and experience, you may be the right person for a position at Beyond.com. - Strong telephone skills handling customer queries and resolving negative and sometimes hostile issues. - 3-5 years experience working with internet, software and/or computer companies providing telephone support services. -Strong MS Office suite skills including Outlook, Word, and Excel. - Strong Internet usage skills with internal and external applications. - Have excellent verbal and written communication skills. -Have a strong desire to work both individually and within a team structure. - Ability to handle multiple tasks simultaneously. - Handle fast paced work load. - Communication with clients via telephone, E-Mail, and an Internet type AIM. - Research and resolve complex internal and external client issues with attention to detail a must. -Handle diverse administrative and accounting duties. -Possess strong data entry skills - typing ability required at 50-60 WPM. We are a fast growing company with a good benefit package including competitive salary, and company sponsored healthcare including vision benefits, dental, 401K, and PTO. Requirements: The selected person will divide their workday between handling customer queries, performing data analysis and processing of computer email data. He/she will interact with customers telephone inquiries concerning specific email mailings; engage the customer in specifics, grasp the issues, direct them to the appropriate person contact and insure a positive experience for the customer! There will also be opportunities to engage in special projects, work with accounting department and support the sales team. Requirements: - experience with an Internet technical company including help desk support for: software/hardware; enterprise software; recruitment services; on-line shopping; reservation systems - experienced handling hostile situations - Computer literate and ability to solve problems quickly and efficiently